The printed itinerary we received was lacking details of each day's outing. My wife asked for a more detailed itinerary and never got one. We went anyways and the plan presented to us from Galapagos Dreams was not what we had paid for. The trip to Bartholome Island was not included and was supposed to be great snorkeling. Never happened. T he other days planned did not really tell us what to expect and lacked details like "Hiking"...that had no time, distance or elevation covered...nothing. So we showed up with the wrong shoes but went anyways as, really what is our option? The Galapagos Dreams people did not speak English well and we constantly had to work hard to achieve understanding of what was up next. We are in a foreign country and they would just say a driver will be at your hotel tomorrow to pick you up...not ID not company logos, nothing to allow me to think that they are who they say they are. This happened several times. We were taken on boat taxis and ferries that were honestly very poorly maintained and operated. And the unknown fees....wow. $200 each to get to Galapagos. Used to be $100. They changed it to $200 August 1. No one ever told about the change. And they only took cash. Really? Just Cough up $400 cash to some gut at a desk at the GPS Airport.??? I asked for a receipt, and they acted like I was insane. They eventually gave me an internet link to go view my transaction. And there any other last minute fees and taxes that occurred...which if we knew about t hem ahead of time, would have been more acceptable. If I ever go to the Galapagos Island again it would only be for the great people that live here. Certainly, only if I arrange each day's trip myself. Never use a travel agency again. I will let everyone I know to avoid you folks. For the amount of money spent, we did not come close to getting the accommodations and communications we expected. I am pretty sure you will not post this, and that's fine. I will still get the word out. Added 19Aug2024 I wore the best shoes I had for my hike to the volcanoes. I had no problem with the hike or my shoes. Never wore flip flops the whole trip. I have photos of my wife on that hike, no flip flops. I wore my best sneakers and they were fine. I am 66 and I went on the extra leg of the hike with all of the younger folks in our group. I will post those photos on another website. Actually had a good time on that hike and the guide was excellent. As to my English, well I do ok. I also used Google translate as much as possible given the remote locations ad weak cell phone signals. Every day I barely had enough battery to get back to the hotel due to the use of "translate". I am not doing anything but being honest. We asked questions every day. There was no discount at all given. We arrived on time every day to the location as needed. My wife asked for a detailed itinerary and was never given one other than the original. It was a single sheet, with very little detail of each days events.

We had a great time. Well organised. Super guide! The horses were very calm, and not even fazed by some barking dogs. The views are spectacular, especially with a volcano erupting on the horizon. 10/10!

We went back to this accommodation multiple times because of the warm welcome by the excellent manager and staff. The rooms are large and clean, bed comfortable and breakfast plentiful. Like a lot of older buildings, the plumbing is a little erratic but the staff were quick to try to fix any problems.

We did a 4d/3n tour to Yasuni with guide Marco. We were impressed with his ability to spot and point out wildlife to us. The jungle lodge and the food were great and each day we were introduced to a different side of the Amazon.

We had a memorable time, our mountain guide Juan Carlos ensured we had a great time while prioritizing our safety above everything. 10/10 recommend the service & tour!