Communication was great, they were very accommodating to pickup locations and changing things on the fly as needed (holiday road closures). Drivers were so friendly and got us everywhere on time!
Initially, we had difficulty identifying the driver at the pick up spot, in front of the Santo Tomas Hotel. This hotel served as the main depot so it was super crowded with travellers, buses and vans. I contacted the dispatcher and he had me send a selfie and then sent me a picture of the van. The driver was cheerful, accommodating (stopped for bathroom breaks and snacks), and a good driver through a very windy road. Diego (dispatcher) with Adrenalina Tours made it easy to book online through We Travel. He was prompt and efficient. In fact, I used the same company for a private shuttle from Lanquin to Chichicastenango (10 hours)and I was so impressed, I booked again for this trip.
The transport itself was ok, even though we left with aprox. 45 minutes delay. There was confusion about two passengers, the lady coordinating didn't read the pick up correctly (which was los Encuentros, not Panajachel).
I have to say that I miss transparency about the drop off point, for people not familiar with El Quiche and how to move around being dropped off at a junction still 45 minutes from Nebaj might be not the best experience. Please indicate clearly the shuttle passes the Mirador de Cunén on its way to Lanquin and drops people heading to Nebaj at the junction with QUI3. Entrada de Nebaj Is not helpful.
Price of 60$ is also too high, in my opinion, to go to Lanquin is about the same and you get dropped halfway.
Wonderful and reasonable shuttle service! He arrived right on time, and got us to the airport in a very comfortable ride. Thank you so much, and I will not hesitate to book from your again!