You should have received no money back. However, we amended our policies as a gesture of good will. Our refund policy is up to 90 days as in the terms and conditions agreed to you by you. We would never welcome you on any trip in the future. Best of luck on your future travel endeavors!

Thank you for your feedback. However, we would like to address several points in your review to provide clarity and perspective. First, Peter Pan is a highly reputable company that has been in business for many years. The bus you traveled on was brand new. While we understand your frustration, the trip took place during a significant snowstorm—the most severe the region had seen in years. Weather conditions are beyond our control, and some minor inconveniences were unavoidable. This part of Canada had not received this much snow in over a decade. Regarding the tour, a Tour Director’s primary role is to manage logistics and ensure smooth travel from point A to point B. Local expertise is provided by a guide, which you had on this trip and noted as very informative. There was no deviation in the route, and reports of a supposed four-hour detour are inaccurate. However, we did address the issue of the Tour Director’s phone connectivity in Canada to ensure better communication in the future. As for the lunch, there were disruptions caused by individuals who either changed their orders, took meals they hadn’t requested, or consumed alcohol without settling the bill. These unfortunate incidents were beyond our control and contributed to the dissatisfaction. Finally, we’d like to reiterate that we do not own the buses but work with Peter Pan, a trusted and reliable partner. Many other travelers have shared positive experiences, as shown in their reviews. We genuinely value constructive criticism however, we ask that reviews remain fair and fact-based - yours was not.

Thank you for taking the time to share your though Kathleen. Despite the weather, we are are thrilled to hear you had a great trip.

Thanks for your feedback, Lorrie. We are not T&A tours. The region saw an unprecedented snowstorm that cause some hiccups well beyond on your control. No one could have anticipated the unprecedented amount of snow. When there is this much snow, it is important to make necessary changes to the itinerary. However, there were no route changes at all. We are thrilled to year you enjoyed the sights, accommodation and other travelers company. Our guide was prepared for the travel and so was the coach. It was a brand new bus. Best of luck in future travels!