Thank you for your feedback. However, we would like to address several points in your review to provide clarity and perspective. First, Peter Pan is a highly reputable company that has been in business for many years. The bus you traveled on was brand new. While we understand your frustration, the trip took place during a significant snowstorm—the most severe the region had seen in years. Weather conditions are beyond our control, and some minor inconveniences were unavoidable. This part of Canada had not received this much snow in over a decade. Regarding the tour, a Tour Director’s primary role is to manage logistics and ensure smooth travel from point A to point B. Local expertise is provided by a guide, which you had on this trip and noted as very informative. There was no deviation in the route, and reports of a supposed four-hour detour are inaccurate. However, we did address the issue of the Tour Director’s phone connectivity in Canada to ensure better communication in the future. As for the lunch, there were disruptions caused by individuals who either changed their orders, took meals they hadn’t requested, or consumed alcohol without settling the bill. These unfortunate incidents were beyond our control and contributed to the dissatisfaction. Finally, we’d like to reiterate that we do not own the buses but work with Peter Pan, a trusted and reliable partner. Many other travelers have shared positive experiences, as shown in their reviews. We genuinely value constructive criticism however, we ask that reviews remain fair and fact-based - yours was not.

You are correct Bonnie. There was a massive snowstorm that hit the area. We can appreciate your feedback on the bus. We have addressed all concerns to Peter Pan Bus Lines. However, fail to see where our Tour Director was unprepared. No one had to walk over snowbanks and if they did, that was a decision they made on own. You called our office and wanted compensation for the weather was out of our control and we advised there would not be any. So, we are not surprised to see your 1-star review. Best of luck in your future travels!