Dear Alice, thank you for taking the time to share your thoughts. We are sorry this tour disappointed you. I am a bit confused about your comment that you "did not expect to be in a group." Perhaps that is what created the disconnect. The flyer is clear that you would be riding in a motorcoach and mentions group meals and activities. So if you weren't expecting a group tour, it's also likely that you weren't expecting that the group would have some people that moved faster than others, and participating with a walker in a large city tour during the busy holiday season does have a tendency to feel rushed, no matter how gently paced the guide makes it. In regard to activities that disappointed, that can happen sometimes where something isn't what you expected. Our beautiful Lady Liberty is meant to impress with just her sheer size, and the museum shares her history. About communication, Kevin, who has 12+ years of tour guiding experience including over a dozen tours to NYC, said he passed around the itinerary so you could take a picture of it and went over it each day, which is standard on all our tours. And on the return, the traffic jam which had traffic at a standstill was a frustrating delay which was outside of Evan's control or pre-knowledge but is simply a potential part of any travel. In the future, we will suggest our guides share how long delays are going to be whenever they can. We are saddened to have lost your future travel business, but do hope, if you choose to do any other group tours, that they will be more suited to your travel expectations. All the best, Lisa & Kevin ~ Owners

Hello Margaret. Thank you so much for sharing your feedback on this tour. I certainly understand how you feel about the long ride. NYC is a long way by coach. I will follow up with staff about their answer for breakfast and instruct them that a more appropriate answer for the future is that we try to stop at places (like truck stop style gas stations that have multiple stalls and grab and go food options) but that is not always possible. I always suggest bringing snacks/food bars for your own comfort on every tour. I also understand about feeling rushed in NYC. Traveling as a group always involves compromise where some people are ready to go and others haven't seen enough. Add to that, the bustle of NYC particularly during the holidays and it really is in the nature of this Level 3 tour. Your example of the Statue of Liberty is a perfect example. We had another guest comment that she was bored there without enough to do. It really is a matter of preference. And yes, the delay on the return was unfortunate but unavoidable. We have compared notes with our previous NYC Holiday tours where the itinerary was pretty much identical, and really felt that the traffic, both highway and in the city, was a huge contributing factor this year. We are sorry it impacted your tour. Not all tours are as intense as NYC during the holidays, and we hope you will consider joining us on a future Level 1 or 2 tour perhaps a bit closer to home in order to provide a gentler pace to the tour. Wishing you the best, Lisa & Kevin ~ Owners