Dear Vojtech, We sincerely regret the inconveniences you experienced during your trip to Hidroeléctrica and are concerned about the claims made in your comment, which do not fully reflect our transparency policy. We wish to clarify that our policy includes informing about changes in the service, as detailed on our website. Your reservation was made the day before the trip, and we immediately notified you via WhatsApp about the need to switch from a bus to a van due to adverse weather conditions. Additionally, I want to reiterate that any difference in price WAS DULY REFUNDED (you are not being transparent at any point). Regarding the air conditioning, we are reviewing the incident to ensure it does not repeat and to maintain our commitment to quality service. We also want to clarify that the point where we dropped you off is near our restaurant, as mentioned on our website. It's a good place to stretch your legs and grab something to eat if you feel like it. I want to emphasize that our company values honesty and transparency with our customers. Your feedback is crucial to us, but we also ask that criticisms faithfully reflect the facts. Each comment helps us improve and provide a service that meets the expectations of our passengers. We hope to demonstrate our commitment to excellence in a future opportunity. Kind regards,