We found Eduardo through Luxury Yachts Cancun Transportation, and he was responsive and thorough from the start. He communicated in English and Spanish, kept everything organized on WhatsApp, and even sent calendar reminders. He confirmed precise drop-off coordinates and verified the bus could handle the winding roads (Was at a Cenote). Our plan was custom, multi-stop with waiting time, and he set clear expectations.
There was a brief mix-up at pickup, but it was resolved quickly, and we left on time. Enrique, our driver, was outstanding. Although he only spoke Spanish, we were able to communicate well through phone apps and found him to be safe, courteous, and kept the bus ready. When the bus couldn't go on the smaller roads in Playa Del Carmen to our first stop (a rooftop venue), Enrique got off the bus and personally guided us to the entrance. we were able to leave some wedding gear on the bus for the second leg of the trip and two hours later he was still waiting for us with everything just as it was.
He delivered us to the final stop and waited the 6 hours until we were ready to return home.
The AC on the bus wasn't as good as we had hoped and it was still a bit warm but still comfortable on the way to the first venue in the 98 degree weather. The bus even had a microphone and Enrique was comfortable with us doing a bit of karaoke on the bus ride home. We felt very safe, and the return was smooth and comfortable. Highly recommended, you can trust Eduardo!